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This European Operating Unit Head describes the results of a successful non-value-added work elimination/simplification process implemented in his organization with the help of Gagnon Associates:

“I had the chance to ‘walk the talk’ in the last few days and asked people about the session.  The fire in their eyes was the best response.  They felt that the team experience working on the solution together was great and that the result of the session was a great reward.

“I think we have done more than saving 74 weeks [of non-value-added work], which in itself is great already.  We have boosted the ‘can-do’ mentality; people now feel empowered to do more of this and present more recommendations of this kind.

“Thanks a lot.  It was great!”