“A bad process will beat a good person every time.”
So famously said quality guru W. Edwards Deming, and we agree. We’ve seen it time and time again.
Business processes – such as your budgeting process, your new-product development process, your engineering process, etc., etc. – by definition, cut across multiple business functions, groups or divisions. Continue reading “Business Process Improvement: Wring More Productivity Out of Your Key Business Processes”